We use Swiss Post as our couriers and delivery partners.



All shipments that are sent by COUP d'Oeil BOUTIQUE are insured against theft and accidental damage. The goods are covered by this insurance until the shipment has been received/signed for.



Our shipping fee starts at CHF 9.70 within Switzerland. Delivery takes up to two working days normally. All of the suitable delivery options available for your order/destination will be displayed at checkout.


Time to Dispatch

We process and send orders during our main operating hours. We always do our best to keep delays to a minimum and ship your items as soon as possible. After you complete an order, you will receive a confirmation email. Once we ship your order, you will receive another email with your tracking number.

Please keep in mind that our shipping times should be used as a guide only. Delivery delays can be caused by e.g. public holidays, weather events, customs or strikes. In case your shipment has not arrived within ten working days of the expected delivery date, please contact us.

Whilst we are able to deliver to your hotel, please be aware that we cannot deliver to PO (post office) boxes or forwarding addresses.

If you have any questions please don't hesitate to contact us by email.